Reservation Terms

 

All bookings are entered on reservation system as provisional until management has received full payment of the deposit.

​

To confirm your booking, the management requires a £5.00 deposit per guest for any reservations made.

​

This deposit will be redeemed against your final bill.

​

The deposit needs to be paid within 72 hours of making the booking.

​

After 72 hours the table and the time slot will be released for other guests to book.

​

Cancellation Policy

​

If you cancel your booking and give more than 48 hours (7 days for festive period and special days) notice your deposit will be refunded in full.

​

If you cancel your booking and are not able to give more than 48 hours (7 days for festive period and special days) notice your deposit will be retained in full.

​

If you wish to reschedule your booking to a later date and give more than 48 hours’ notice (7 days for festive period and special days), we will transfer your deposit to the rescheduled date.

​

Deposit Payment​

​

1.All the deposit must be paid in one transaction.

1a.All deposit must be paid By Credit or Debit card (over the phone or in person).

1b.For Bank transfers, please contact us to get the BACS details.

1c.We do not accept cheques.

​

2.Management has all the rights to forfeit the deposit if there are no shows or less people turning up in a party.

​

3.If the confirmed numbers in your party reduce by 10% or more without at least 24hrs notice, the management reserves the right to forfeit all deposits above the 10% reduction. E.g. If your booking is confirmed for 20 but only 18 people turn up then your full deposit would be redeemed. However, if your booking is confirmed for 20 but only 15 turn up then you with forfeit the deposit for 5 people.

 

Other Terms & Conditions

 

1.The management reserves the right to retain deposit monies should there be any damage caused to fixtures of fittings by any member of the party.

 

2.All the bookings must be made over the phone or on our booking portal. Any booking requests made on emails and social media platforms will not be registered, unless someone from management has confirmed it by reverting.

 

3.We are only able to hold tables for up to 15 minutes after booking time; if you have not arrived or called to let us know you’re running late; we may release your table to another party.

 

4.Management accepts no responsibility for the loss or damage to any items left in our premises. All items are left entirely at the owner’s risk.